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Shipping Policy

1. Order processing

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Potential delays: Please note that during high-volume periods or holidays, order processing may be delayed. We will notify you of any significant delays by email.

2. Domestic shipping rates and estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. International shipping

We offer international shipping to the following countries: Worldwide.

  • Shipping rates: Shipping charges for your international order will be calculated and displayed at checkout.
  • Customs, duties, and taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company Name] is not responsible for these charges if they are applied and is your responsibility as the customer.

4. Order tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [number] days of receiving your shipping confirmation email, please contact us at [email address] with your name and order number, and we will look into it for you.

5. Incorrect shipping addresses and refused delivery

We attempt to validate shipping addresses and will contact you if an address cannot be validated. [Your Company Name] is not responsible for packages lost due to incorrect addresses provided by the customer. If a package is returned due to an incorrect address or refusal, additional shipping fees will apply.

6. Damaged, lost, or stolen packages

[Your Company Name] is not liable for damaged or lost products during shipping. If you receive a damaged order, please file a claim with the carrier. For packages marked as delivered but not received, contact the carrier and local law enforcement. After this, contact us at tackyteam@tackytee.com for assistance, but replacements or refunds will be issued only after the investigation is complete.