F.A.Q.
Ordering
Q: How do I place an order?
A: Simply browse our collection, select your desired size and color on the product page, and click "Add to Cart." When you're ready, proceed to checkout from your cart to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard. We also offer secure payments via PayPal.
Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly, so we cannot guarantee changes after an order is submitted. Please contact our customer support team immediately with your order number if you need to make a change or cancel, and we will do our best to assist you.
Shipping
Q: When will my order ship?
A: Most orders are processed and shipped within 1–3 business days. You will receive an email confirmation with tracking information once your order has shipped.
Q: How can I track my order?
A: After your order ships, we will send you a confirmation email with a tracking number. You can use this number on the carrier's website to monitor the progress of your delivery.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination. You can find more details during the checkout process.
Q: What happens if I never receive my order?
A: If your tracking information shows that your order was delivered but you have not received it, please check with your neighbors or your local post office. If you still can't locate your package, contact our customer support team for further assistance.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns of unworn and unwashed items with the original tags attached within 30 days of purchase. You can choose to receive a refund or store credit.
Q: How do I initiate a return or exchange?
A: To start a return, please visit our returns portal and enter your order number and email address. Follow the instructions to receive a return shipping label..
Q: What should I do if my order is damaged or defective?
A: Please contact our customer support team immediately if you receive a damaged or defective item. We will arrange a replacement or refund and provide instructions for returning the faulty product.
Product details
Q: What material are your t-shirts made of?
A: Our t-shirts are made from high-quality, pre-shrunk 100% cotton for a soft, comfortable fit. Blended fabrics and other materials are noted in the product description.
Q: How are your shirts printed?
A: We use state of the art DTG printers. DTG offers high quality, detailed, full color prints with a soft feel that last many wash cycles. It's also environmentally friendly.
Q: How do I find the right size?
A: We recommend checking our detailed size chart, which includes measurements for all of our shirt styles. You can find a link to the size chart on each product page.
Q: How should I care for my t-shirt to ensure the print lasts?
A: To best preserve the graphic, we recommend washing your t-shirt inside-out in cold water with similar colors. Tumble dry on low heat or hang dry to extend the life of your apparel.
Custom designs (if applicable)
Q: Can I submit my own design for a custom t-shirt?
A: Yes, we offer custom printing services! You can upload your design using our online tool or contact our custom design team for more information.)
Q: What file format and resolution do you need for custom artwork?
A: For the best quality, we recommend uploading high-resolution files (300 DPI) in PNG or vector formats like AI or EPS. Our design team will review your file to ensure it's print-ready.
Contact us
Q: What if I have a question that isn't answered here?
A: If you need further assistance, our customer service team is happy to help. You can contact us by email at tackyteam@tackytee.com or text by phone at (765) 577-5697.